Terms of Service

The website is operated by actiora, 14 Elvet Waterside, Durham DH1 3BN, United Kingdom. Questions about these terms can be sent to hello@actiora.net or put to us by telephone on 0191 384 2750. Please name the page your message concerns.

These terms cover every page published under actiora.net, the material shown there and any enquiry sent through the site. The version that is online when you open a page applies to that visit. A separate written agreement with actiora takes precedence for the matters it settles.

The pages describe what actiora does in general terms and may be changed at any time without notice. Nothing published here is a binding offer or a promise of a particular result. An agreement with us arises only when we confirm a request or conclude a separate contract with you.

The content of this website is general information and does not replace advice on your own situation. Please do not base decisions on these pages alone; for an assessment of a specific case, contact us at hello@actiora.net or 0191 384 2750 so that we can look at the details.

Whatever you send us must be lawful and accurate, and you must be free to pass it on. Please leave confidential material out of your message. An enquiry does not create a contract; it only asks us to get back to you.

A complaint about the website or our services can be sent to hello@actiora.net or raised by telephone on 0191 384 2750. We look into every complaint and tell you how we see the matter; before anyone turns to a court, both parties try to resolve the dispute between themselves.

The content of this site is protected by copyright. Copying, publishing or using texts and images beyond what the law allows requires our written consent. You may keep a single copy for your own reference, provided that notices of authorship remain intact. Nothing here grants a licence to use our name or logo.

To the extent permitted by law, actiora is not liable for any loss arising from the use of this website or from its being unavailable, including indirect or consequential loss, lost data or lost profit. Nothing in these terms excludes or limits a liability that the law does not allow to be excluded or limited.

We try to keep the website online, but we cannot promise that it will always be reachable. Maintenance, technical faults or problems at our hosting provider can interrupt access, and we may change, limit or remove parts of the site at any time without notice.

You may use this site to learn about our work and to get in touch with us. Anything that harms the site, other visitors or third parties is not allowed, including attempts to get around security measures, automated harvesting of content and unsolicited advertising through the form.

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction over disputes arising from the use of this website. Mandatory consumer protection rules that apply where you live remain unaffected.

If one clause of these conditions turns out to be invalid, the others continue to apply. The terms may be updated from time to time, and the version published here, with its date at the top of the page, is the one in force.